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Customer using wheelchair aboard light rail.

Accessibility

Improvements to services and facilities mean that public transport is now easier for everyone to use. The trip planner on transportnsw.info can be used to select an accessible service or to limit the amount of walking you will need to do.

mobility options in trip planner

Train

Train services are now easier for everyone to use than ever. All new stations and trains are accessible, and access to services, facilities and information is getting better all the time.

New Sydney and Intercity trains include accessible facilities such as:

  • Priority seating (in the vestibule area at platform level)
  • Wheelchair spaces
  • Audio and visual destination information

Regional trains have limited wheelchair access to the seating area.

If you have a disability and want to use public transport, you may be eligible for free or discounted transport, and eligible to travel with an assistance animal or attendant for no extra cost.

More information

Bus

Improvements to buses and bus stop facilities mean that buses are now easier for everyone to use. Accessible services make travelling on buses easier for everyone, particularly if you have limited mobility or are travelling with a pram or assistance animal.

Accessible services are widely available across NSW and have:

  • No steps and lower floors
  • Wide doors and aisles
  • An area with folded seats that can accommodate two mobility aids.

Accessible bus trips are indicated by the wheelchair symbol on timetables, and the trip planner shows accessible services under the trip notes. You can search for accessible services by clicking the 'Easy access/wheelchair accessible' checkbox.

Bus drivers may not be able to help you board the bus, but they are encouraged to make your trip as comfortable as possible. Please let them know if you require help at any stage and they will do their best to assist you. Make sure you sit somewhere where you can see and hear the driver during the trip.

Note: You can travel on any bus if you are able to get on and off the bus with or without the help of a companion. If you are in a wheelchair on a non-accessible bus, you will need to fold your wheelchair to keep aisles clear and allow other customers to enter and leave the bus. Some motorised scooters cannot be used on buses due to their size.

If you have a disability and want to use public transport, you may be eligible for free or discounted transport, and eligible to travel with an assistance animal or attendant for no extra cost.

More information

Ferry

All Sydney Ferries vessels are accessible, but several older-style wharves have steps that prevent access. Wheelchair accessible wharves are indicated on the Sydney Ferries Network map.

Newcastle and Stockton have floating wharves, making them accessible at all times.

Contact private ferry operators to find out about the accessibility of wharves and vessels.

If you have a disability and want to use public transport, you may be eligible for free or discounted transport, and eligible to travel with an animal or attendant for no extra cost.

More information

Light Rail

All light rail services are accessible, as doors on all services are at platform height.

There is a dedicated area on board each vehicle for a wheelchair, pram or other mobility device. Please arrive at the stop ahead of time and check for the wheelchair icon on the platform. This indicates the correct area for safely boarding the vehicle and to access the dedicated area.

If you have a disability and want to use public transport, you may be eligible for free or discounted transport, and eligible to travel with an animal or attendant for no extra cost.

More information