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Providing information

With all the preparation under her belt, Aisha is now ready to provide Ruth's first travel training session.

Take a look at how the information session progresses on this screen.

Click the radio buttons to move the screen along and learn more about the information session. When you have finished, click ‘Next' to continue.

Providing information

To start, Aisha lets Ruth know about all of the information sources out there. She begins by letting Ruth know about the different transport options in her area, and where to access information about them.

Aisha brings some physical timetables and maps, but also shows Ruth where she can access these online. Aisha also encourages Ruth to pick up some timetables when they eventually head out.

Aisha doesn't go through Ruth's exact trip, but instead shows Ruth how to navigate timetables and other information to plan her trip.

Aisha points out First Stop Transport as a helpful resource, and shows Ruth how it can be used to plan trips and get updated timetables and alerts.

Click the radio buttons to move the screen along and learn more about the information session. When you have finished, click ‘Next' to continue.

Providing information

Ruth's next check up is the following afternoon, a Thursday. Aisha takes this as a perfect opportunity to encourage Ruth to plan the trip.

Ruth puts the information she's just received to good use, and uses the online trip planner to work out the same trip that Aisha had planned: a bus to Lithgow, followed by a train to Katoomba.

Click the radio buttons to move the screen along and learn more about the information session. When you have finished, click ‘Next' to continue.

Providing information

Ruth is not familiar with Lithgow station, and is unsure about how to make the change between the bus and the train when she gets there.

Aisha knows that Ruth's bus stop is quite close to Lithgow station. Aisha talks Ruth through this step, and they both agree that they'll pay particular attention to the interchange during Ruth's practice.

Aisha plans to point out the station from the bus stop, since she knows it is visible from where Ruth exits the bus. Aisha will then take Ruth through the steps to get from the bus stop to the station.

Click the radio buttons to move the screen along and learn more about the information session. When you have finished, click ‘Next' to continue.

Providing information

While this is good "on paper", Ruth begins to worry at this part of the session. She is particularly worried about something going wrong, like what to do if she misses the bus, or how to know that Katoomba station is coming up.

This is where the confidence-building exercises come in handy. As already discussed, Aisha talks Ruth through the different parts of the trip.

For example, Aisha talks Ruth through the different buses that Ruth can catch in order to make it in time for a train at Lithgow. They also plan the walk to the bus stop, until Ruth becomes comfortable with when she will need to leave her house. In unforeseen circumstances, Ruth knows she can call her specialist to rearrange an appointment time.

Aisha also helps Ruth prepare a colour-coded "information card". This is a common tool that people can use to aid their independence by coping with unexpected events. It is a card that Ruth can refer to during her trip, which prompts her to get ready to get off the train at Katoomba. For example, the card will have a green symbol next to Lithgow, meaning "This is where you get on the train", an orange symbol next to Medlow Bath, meaning "Get ready, your stop is next", and a red symbol next to Katoomba, meaning "This is your stop". Some learners may not need the colour-coding and only need a card with the sequence of stations.

Click the radio buttons to move the screen along and learn more about the information session. When you have finished, click ‘Next' to continue.

Providing information

Over time, Ruth becomes more confident. In fact, she's ready to go!

Aisha then talks Ruth through weekend trips – what would Ruth do if she wanted to make the same trip on Saturday?

Ruth goes back to the trip planner and sees that the timetable is different. In fact, the following weekend there is trackwork on the line. Aisha tells Ruth that this can happen on weekends, and sometimes a bus will replace the train. Ruth would also like to practise this trip during her training.

This exercise not only gets Ruth ready for weekend trips – it also helps to build her confidence in using the online resources for accurate timetables and trip planning.

Click the radio buttons to move the screen along and learn more about the information session. When you have finished, click ‘Next' to continue.