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Planning for the worst

John is happy to be using the real-time transport app on his phone, and feels more confident that he can track his bus in real time. But he is still worried about missing the bus, or what to do if the bus doesn't come or there is a timetable change.

This is a common challenge – a lot of Aisha's travel training involves preparing her learners for risk areas, and providing them with strategies to cope with unexpected events.

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Aisha and John agree that a good strategy is to have more options.

There is an alternate bus route from near John's home in Arndell Park to the shopping centre in Blacktown. Aisha helps John plan the trip using this route. They then head out to the (different) bus stop where John would catch this bus from, to ensure the path is wheelchair accessible.

While they don't actually make the trip, John tells Aisha he would like to arrange to practise this trip during the training.

Aisha and John looking through First Stop Transport together dialog end
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Having other route options helps to reduce the chance that John gets left stranded. But it doesn't help him in the event that he misses his stop when on the bus, or if he gets lost.

Aisha encourages John to arrange his trips so that he can call his family if needed. Typically they will be able to arrange to come and get John if he needs it.

If required, John can also make use of taxi subsidies that he has available. These options provide a good backup for John when accessible public transport is not available.

John on the phone to his wife dialog end