A travel trainer on a bus with a learner

Who is travel training for?

Everyone’s different, and we all have different levels of ability, experience and confidence with using public transport. Because of this, travel training is a service that people use for many reasons.

Travel training is learner-centred. That means, as a trainer, you need to provide a service that includes considering the learner’s strengths and needs. Some common types of learners are described on this page.

Note: These examples are not exhaustive. You need to consult with your learner to find out their specific needs. Travel training may not be suitable for learners who cannot be reasonably expected to travel safely and independently after completing training.

Older learners

Our population is ageing, and there are increasing numbers of older people using public transport.

Older people may want travel training because they have:

  • Anxiety or uncertainty about using public transport
  • Physical or cognitive impairments
  • Lack of recent experience using public transport (particularly if they are used to travelling by car).

Learners with disabilities

Public transport services and facilities are continually improving. They are designed for everyone to be able to get around.

Learners with physical and/or cognitive disabilities may want travel training to:

  • Build their confidence with using public transport
  • Familiarise themselves with the services and facilities available
  • Develop strategies to use during their trip.

Learners with limited mobility

Most public transport services now have accessibility features that cater for people with limited mobility.

Learners with limited mobility may want travel training to:

  • Increase their confidence
  • Practise using the accessible services and facilities available
  • Work out the best routes to take on their trip.

Learners from CALD backgrounds

A great part of living in NSW is the multicultural population.

Culturally and linguistically diverse (CALD) learners may want travel training because they:

  • Are unfamiliar with local transport options
  • Are used to different customs and protocols when travelling
  • Find communication difficult during travel.